AC365 Privacy Policy – Your Data, Protected

1 Introduction

AC365 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the ac365 platform. This Privacy Policy describes how AC365 collects, uses, stores, and shares personal information when you register an account, make deposits or withdrawals, place bets, or interact with any part of the ac365 service.

We understand that privacy matters — especially when it comes to financial transactions and personal identity information. AC365 has designed its data practices to be transparent, proportionate, and secure. We only collect data that we genuinely need, we store it safely, and we never use it in ways that aren't described in this policy.

This policy applies to all personal data collected through the AC365 website at ac365.xyz, the ac365 mobile application, customer support interactions, and any other touchpoint where you provide information to us. It does not apply to third-party websites or services that may be linked from the platform.

2 Data We Collect

AC365 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification services. Here is a breakdown of the categories of data we collect:

AC365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulatory obligation.

3 How We Use Your Data

AC365 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your AC365 player account, verify your identity, and manage your login credentials.
• Transaction processing: To process deposits, withdrawals, and bonus payments accurately and securely via bKash, Nagad, and bank transfer.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the AC365 support team.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the ac365 platform.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Platform improvement: To analyse how players use AC365 and improve the performance, design, and features of the platform.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support through our responsible gaming tools.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from AC365.

AC365 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact our support team at any time.

4 Legal Basis for Processing

AC365 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to provide the AC365 service you have signed up for, including account management and payment processing.
• Legal obligation: AC365 is required by law to collect and retain certain data for AML compliance, KYC verification, and regulatory reporting.
• Legitimate interests: AC365 has a legitimate interest in preventing fraud, securing the platform, and improving our services — provided these interests do not override your rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

5 Data Sharing

AC365 does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: bKash, Nagad, and banking partners receive the financial data necessary to process your transactions. They operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC services receive your identity documents to verify your age and identity as required by law.
• Regulatory authorities: AC365 may be required to share data with government agencies, law enforcement, or financial regulators when legally obligated to do so.
• Technology providers: Hosting, analytics, and security service providers may process data on our behalf under strict data processing agreements.
• Business transfers: In the event of a merger, acquisition, or sale of AC365, your data may be transferred to the new entity, subject to the same privacy protections.

6 Data Retention

AC365 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Retention periods vary depending on the type of data:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with AML and KYC regulations.
• Transaction records: Retained for a minimum of 5 years for financial compliance and audit purposes.
• Support communications: Retained for up to 3 years to assist with dispute resolution and quality assurance.
• Technical and usage data: Retained for up to 24 months for platform analytics and security monitoring.
• Marketing consent records: Retained until you withdraw consent or for 3 years after your last interaction, whichever comes first.

When data is no longer required, AC365 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

7 Data Security

AC365 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and AC365 servers.
• Encrypted storage of sensitive data including passwords and payment information.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the AC365 platform.
• Two-factor authentication options available to all players for account login.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While AC365 takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your AC365 account has been compromised, contact our support team immediately and change your password.

8 Cookies

AC365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit ac365.xyz.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit AC365.
• Analytics cookies: Help us understand how players navigate the ac365 platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity on your AC365 account.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the AC365 platform. AC365 does not use cookies to track your activity on other websites.

9 Your Rights

As a user of AC365, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

• Right of access: You can request a copy of the personal data AC365 holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
• Right to restriction: You can ask AC365 to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You can object to processing of your data for direct marketing purposes at any time. You can also opt out of marketing emails by clicking the unsubscribe link in any email from AC365.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that some rights are subject to limitations — for example, AC365 cannot delete data that we are legally required to retain for AML compliance. We will always explain clearly if a request cannot be fulfilled and why.

10 Minors

AC365 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on AC365 or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, AC365 will promptly investigate, close the account if confirmed, and securely delete all associated personal data. We use age verification tools during registration and reserve the right to request proof of age at any time.

11 Changes to This Policy

AC365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you via email or an in-platform notification. The updated policy will always be available on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of AC365 after any changes constitutes your acceptance of the updated policy. If you disagree with any changes, you may close your account by contacting our support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way AC365 handles your personal data, please get in touch with our support team. We have Bengali-speaking staff available to assist players in Bangladesh, and our support team is available 24 hours a day, 7 days a week.

You can reach AC365 via live chat on the platform or by emailing us at [email protected]. For data-related requests such as access, correction, or deletion of your personal data, please email us with the subject line "Data Request" and include your registered account email address.