These terms govern your use of the AC365 platform. Please read them carefully before registering or placing any bets. By creating an account on ac365, you agree to everything outlined here. We've written these terms in plain language so they're easy to understand.
The most important rules on AC365 — summarised for quick reference
Each player is allowed only one AC365 account. Creating multiple accounts to claim bonuses or bypass restrictions is a serious violation and will result in permanent suspension of all associated accounts.
All withdrawal requests on AC365 require identity verification. You must submit valid ID documents before your first withdrawal is processed. This protects both you and the platform from fraud.
All bonuses on AC365 come with wagering requirements that must be met before winnings can be withdrawn. The specific requirements are stated clearly in each bonus offer — always check before claiming.
Any attempt to manipulate games, exploit software bugs, use bots, or engage in match-fixing on AC365 will result in immediate account closure and forfeiture of all funds. AC365 uses advanced fraud detection systems.
You are responsible for keeping your AC365 login credentials secure. Never share your password with anyone. AC365 will never ask for your password via email or chat. Report any suspicious activity immediately.
AC365 provides deposit limits, session time reminders, and self-exclusion options. These tools are available to all players at any time. Using them is encouraged and will never affect your account standing.
Important: By accessing or using the AC365 platform — including the website, mobile app, and all associated services — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, please do not use AC365.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and AC365 ("the Platform", "we", "us", "our"). These Terms apply to all use of the AC365 website, mobile application, and any related services provided under the ac365 brand.
AC365 operates as an online gaming and sports betting platform. The platform offers sports betting, live casino games, slot games, and other gaming products to eligible players. All services provided by ac365 are subject to these Terms, along with any additional rules, policies, or guidelines published on the platform.
These Terms are written in English. In the event of any conflict between an English version and a translated version of these Terms, the English version shall take precedence. AC365 reserves the right to update or modify these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated Terms.
Plain language summary: Using AC365 means you agree to these rules. Read them before you start playing. If something changes, we'll let you know and continued use means you accept the update.
To register and use AC365, you must meet all of the following eligibility requirements:
AC365 reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.
Age Restriction: AC365 is strictly for players aged 18 and above. We use age verification tools and reserve the right to request identity documents at any time. Underage gambling is illegal and harmful.
To access the full range of AC365 services, you must create a player account. During registration, you are required to provide accurate, complete, and up-to-date personal information. Providing false information during registration is a violation of these Terms and may result in account suspension.
Each player is permitted to hold only one account on AC365. Creating duplicate accounts — whether under the same name, email address, payment method, device, or IP address — is strictly prohibited. AC365 uses automated systems to detect duplicate accounts, and any accounts found to be duplicates will be closed without notice.
You are responsible for maintaining the confidentiality of your AC365 login credentials. Any activity that occurs under your account is your responsibility. If you suspect unauthorised access to your account, contact AC365 support immediately. We recommend using a strong, unique password and enabling any available security features.
AC365 may require identity verification (KYC) before processing withdrawals or at any point during your use of the platform. Verification documents typically include a government-issued photo ID and proof of address. Failure to complete verification when requested may result in withdrawal delays or account restrictions.
AC365 accepts deposits via bKash, Nagad, and local bank transfer. All deposits are processed in the local currency and credited to your AC365 account balance immediately upon confirmation. Minimum and maximum deposit limits apply and are displayed at the time of transaction.
All funds deposited into your AC365 account must come from a payment method that belongs to you. Using a payment method registered to another person is not permitted. AC365 reserves the right to request proof of ownership of any payment method used.
AC365 does not accept cash deposits or deposits from anonymous payment sources. All transactions on the platform are monitored for compliance with anti-money laundering (AML) regulations.
Withdrawal requests on AC365 are processed to the same payment method used for the original deposit wherever possible. This policy exists to prevent money laundering and protect players from fraud. If your original deposit method is unavailable, contact support to arrange an alternative.
Before your first withdrawal is processed, AC365 requires identity verification. You will need to submit a valid government-issued photo ID and proof of address. This is a one-time process — once verified, future withdrawals are processed without additional documentation unless circumstances change.
AC365 may delay or decline a withdrawal request if there is reasonable suspicion of fraudulent activity, if verification documents have not been submitted, or if the account has an active bonus with incomplete wagering requirements.
AC365 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each offer. By claiming any bonus on AC365, you agree to the terms of that specific promotion in addition to these general Terms.
Wagering requirements apply to all bonuses unless explicitly stated otherwise. Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount) must be wagered before any winnings derived from the bonus can be withdrawn. For example, a 10x wagering requirement on a 500 BDT bonus means you must place 5,000 BDT in total bets before withdrawing bonus-related winnings.
Tip: Always read the wagering requirements before claiming a bonus on AC365. The terms for each promotion are clearly displayed on the promotions page.
All bets placed on AC365 are subject to the specific rules of the relevant sport or game. These rules are available within each game or betting market on the platform. In the event of a dispute, AC365's decision on the outcome of any bet is final.
AC365 reserves the right to void any bet that was placed based on incorrect odds caused by a technical error, human error, or data feed failure. In such cases, the stake will be returned to the player's account. AC365 also reserves the right to limit bet sizes for any player at any time without providing a reason.
The following activities are strictly prohibited on AC365 and will result in immediate account suspension and potential legal action:
Warning: AC365 actively monitors all accounts for prohibited behaviour. Accounts found in violation will be closed immediately, all funds may be forfeited, and relevant information may be shared with law enforcement authorities.
AC365 collects and processes personal data in accordance with our Privacy Policy. By registering on AC365, you consent to the collection and use of your personal data as described in that policy. Your data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
AC365 does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and regulatory authorities where required by law. All data is stored securely using industry-standard encryption.
AC365 is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including deposit limits, session time limits, and self-exclusion options. These tools are available in your account settings at any time.
If you feel that your gaming is becoming a problem, we strongly encourage you to use our self-exclusion feature or contact our support team for assistance. For more information, visit our Responsible Gaming page. AC365 takes problem gambling seriously and will never pressure players to continue gaming against their wishes.
You may close your AC365 account at any time by contacting our support team. Any remaining balance in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding wagering requirements on bonus funds.
AC365 reserves the right to suspend or permanently close any account at any time if we determine that these Terms have been violated, if we suspect fraudulent activity, or if required to do so by law or regulatory authority. In cases of serious violations, funds in the account may be forfeited.
AC365 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. AC365 is not liable for any losses arising from platform downtime, technical errors, or data feed failures beyond our reasonable control.
AC365's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim. AC365 is not liable for any indirect, consequential, or punitive damages of any kind.
AC365 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, AC365 will notify players via email or an in-platform notification.
Your continued use of AC365 after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the AC365 support team. Our support agents are available 24 hours a day, 7 days a week, and include Bengali-speaking staff to assist players in Bangladesh.
You can reach AC365 support via the live chat feature on the platform, or by emailing us at [email protected]. We aim to respond to all enquiries within 24 hours.